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Terms & Conditions
Lucky Draw Casino operates under a licence issued by the Government of Curaçao (Antillephone), with SSL encryption and independently tested games in place to support fair play and account security.
1. General terms and eligibility
These Terms & Conditions apply to your use of the Lucky Draw Casino website, account facilities, games, payment features, promotions and any other services made available through the platform. Additional rules may apply to particular games, offers or services. Where additional rules are provided, they form part of these terms and will be shown or made available before you take part.
You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. It is your responsibility to check the laws that apply to you before using the website. Lucky Draw Casino does not invite anyone to participate where online gambling is unlawful or restricted.
You must provide accurate, current and complete information when registering or using your account. Information must remain accurate throughout your relationship with the service. You may be asked to provide documents or other information to confirm your identity, age, address, source of funds or eligibility. If requested information is not provided, access to some or all services may be restricted.
You may generally hold only one personal account unless otherwise permitted in writing. An account is for your own use and must not be sold, transferred, shared or operated on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify the service promptly if you believe your account has been accessed without permission.
- Do not allow another person to use your account.
- Do not create an account using false, misleading or stolen information.
- Do not use the service for unlawful activity, fraud or money laundering.
- Do not attempt to interfere with the website, games, payment systems or security controls.
- Do not use automated software, bots or other tools to gain an unfair advantage.
2. Accounts, deposits and withdrawals
You are responsible for checking that the details shown during a transaction are correct. Deposits must be made using a payment method that belongs to you or that you are authorised to use. The service may decline, delay or review a transaction where required for security, verification, compliance or operational reasons.
Funds should only be deposited for the purpose of using the available services. You must not deposit money that you cannot afford to lose. A deposit does not guarantee access to a particular game, outcome, return or withdrawal. Game outcomes are determined by the relevant game systems and are not affected by the amount deposited or wagered.
Withdrawal requests may be subject to identity checks, account reviews, payment processing requirements and any applicable rules displayed at the time of the request. The service may return funds through an appropriate payment method or request further information before completing a withdrawal. You should ensure your account and payment details are kept up to date.
You remain responsible for any charges imposed by your bank, card provider or payment service. Currency conversion costs, transaction fees or other charges may apply depending on the payment method used. Lucky Draw Casino does not control charges imposed by third parties.
If a payment is reversed, rejected or disputed without a valid reason, or if funds are obtained through unlawful or fraudulent means, the service may suspend the account, investigate the activity and recover amounts owed. Nothing in these terms limits rights that cannot lawfully be excluded under Australian law.
3. Games, promotions and account activity
Before playing, you should review the rules, instructions, paytable and any other information provided for the relevant game. You are responsible for confirming your stake and selections before submitting a play. Once a play has been accepted by the system, it generally cannot be cancelled, changed or withdrawn unless the applicable game rules or law provide otherwise.
If there is a technical error, display error, communication failure or other malfunction, the service may review the affected activity and take reasonable steps to correct the error. A transaction or game result may be voided or adjusted where it was affected by a clear error, subject to applicable law and the rules of the relevant service. You should not attempt to exploit a known error.
Promotions, bonuses, competitions and other offers may be subject to separate eligibility rules, expiry dates, wagering requirements, contribution rules, withdrawal restrictions or other conditions. Those conditions will be made available with the relevant offer. You should read them before accepting or using a promotion. Unless stated otherwise, a promotion is not an entitlement and may be changed, suspended or withdrawn in accordance with its stated rules and applicable law.
Only one promotion may be available to an account at a time where the applicable offer rules say so. The service may refuse or remove a promotional benefit where it reasonably believes that an account has breached the offer conditions, created multiple accounts, used coordinated activity or otherwise attempted to obtain an unfair advantage.
You must not use the website to abuse, threaten, harass or mislead staff, other users or service providers. You must not upload or transmit harmful code, infringe another person's rights or use the platform in a way that could damage its operation or reputation.
4. Suspension, privacy and legal information
Lucky Draw Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, identity verification, responsible gambling, legal compliance, suspected fraud, a breach of these terms, payment concerns or the proper operation of the service. Access may also be unavailable temporarily because of maintenance, upgrades, technical faults or events outside reasonable control.
If an account is closed or restricted, you should not attempt to create another account or bypass the restriction. Any remaining balance will be handled in accordance with applicable law, the relevant account review and any valid obligations owed by either party. The service may retain information where required for legal, regulatory, security or record-keeping purposes.
Personal information is handled in accordance with the applicable Privacy Policy. This may include information provided during registration, verification, payments, customer support, responsible gambling interactions and website use. Information may be shared with payment providers, verification services, professional advisers, technology providers or authorities where reasonably necessary and legally permitted.
The website and its content are provided for personal use. While reasonable care may be taken to keep information available and accurate, uninterrupted access and error-free operation cannot be guaranteed. To the extent permitted by law, Lucky Draw Casino is not responsible for losses caused by events outside its reasonable control, a user's failure to protect account details, or a user's breach of these terms.
These terms are intended to operate consistently with applicable Australian law and mandatory consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.
These Terms & Conditions may be updated from time to time to reflect changes to the service, law, security requirements or business practices. The current version will apply when you use the service after an update is published, unless a different effective date is stated. You should review this page regularly. If you have a question about these terms, use the available support or contact options provided on the website.
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of your time and spending, and do not gamble when upset, tired or under the influence of alcohol or other substances. If gambling stops being enjoyable or begins to cause concern, stop playing and use the responsible gambling tools and support information available through the website.